Terms of use
Terms of use
Last revised on 02.08.2023.
This offer is entered into by SUPA LLC, hereinafter referred to as “SUPA”, and any person using the SUPA video-making service, hereinafter referred to as the “User”.
This offer contains all the material terms of providing access to the SUPA service (hereinafter the “Service”).
According to clause 2, article 453 of the Republic of Armenia Civil Code, by agreeing with the terms and conditions set out below and subject to the payment of the fee for the access to the Service, any person accepting the offer in any manner set out herein, becomes a User. SUPA and the User shall be hereinafter referred to as the “parties”.
In view of the above, it is recommended that you carefully read this public offer, and if you disagree with any of its clauses, SUPA suggests that you refrain from using the Service.
This offer can be amended by SUPA without any specific notice; the new version of the offer takes effect upon its publication in the Internet at the address specified in this paragraph, unless otherwise provided for by any later revision of the offer. The current offer is always posted on the website page at https://supa.video/terms.
This offer is entered into by SUPA LLC, hereinafter referred to as “SUPA”, and any person using the SUPA video-making service, hereinafter referred to as the “User”.
This offer contains all the material terms of providing access to the SUPA service (hereinafter the “Service”).
According to clause 2, article 453 of the Republic of Armenia Civil Code, by agreeing with the terms and conditions set out below and subject to the payment of the fee for the access to the Service, any person accepting the offer in any manner set out herein, becomes a User. SUPA and the User shall be hereinafter referred to as the “parties”.
In view of the above, it is recommended that you carefully read this public offer, and if you disagree with any of its clauses, SUPA suggests that you refrain from using the Service.
This offer can be amended by SUPA without any specific notice; the new version of the offer takes effect upon its publication in the Internet at the address specified in this paragraph, unless otherwise provided for by any later revision of the offer. The current offer is always posted on the website page at https://supa.video/terms.
Terms and definitions
Terms and definitions
Content shall mean any information objects available and/or created using the Service, including design elements, text, graphical images, illustrations, videos, software programs, databases, music, sounds and other objects that are the exclusive property of SUPA, Users or other persons.
IP shall mean the intellectual property or means of individualization as these terms are defined by the acting laws of the Republic of Armenia;
Service Website shall mean the website posted in the Internet at https://supa.video;
Service shall mean the software and databases intended for the making of video, the access to which is provided through a website in the Internet at https://supa.video;
The service plans of using the Service shall mean SUPA commercial proposal in respect of the Service containing the volume of provided rights, their cost and other terms. The current terms and conditions of the service plans are posted by SUPA at the website https://supa.video;
Template shall mean the template for the video or animated video containing the content, which may be edited fully or in respect of certain structural elements and content units.
IP shall mean the intellectual property or means of individualization as these terms are defined by the acting laws of the Republic of Armenia;
Service Website shall mean the website posted in the Internet at https://supa.video;
Service shall mean the software and databases intended for the making of video, the access to which is provided through a website in the Internet at https://supa.video;
The service plans of using the Service shall mean SUPA commercial proposal in respect of the Service containing the volume of provided rights, their cost and other terms. The current terms and conditions of the service plans are posted by SUPA at the website https://supa.video;
Template shall mean the template for the video or animated video containing the content, which may be edited fully or in respect of certain structural elements and content units.
- Subject of the offer
- Subject of the offer
1.1. The subject of this offer is the provision of the right to use the software and databases of the Video-Making Service SUPA in the territory of any country of the world for the term provided for by the service plan applicable to the use of the Service. The access to the Service is protected with Service login ID (login and password) and is provided to the SUPA User after the User registration in the system on the SUPA web-server – the official website in the Internet at https://supa.video/.
1.2. SUPA shall:
а) provide the User with the right of functional use of the Services on the terms of a simple (non-exclusive) license within the functional capabilities of the Services, and the right to use value-added functions of the Service on the terms of chosen service plan;
б) ensure the operation of the Service and provide technical support to the User.
1.3. The User shall accept the provided right to use the Service on the above terms and the right to use value-added functions on the terms of the chosen service plan, and pay to SUPA for the access to the value-added functions of the Service.
1.4. The agreement with this public offer (offer acceptance) shall mean full and complete acceptance of the terms hereof by the User effected by one (or several) of the following actions of the User:
1.2. SUPA shall:
а) provide the User with the right of functional use of the Services on the terms of a simple (non-exclusive) license within the functional capabilities of the Services, and the right to use value-added functions of the Service on the terms of chosen service plan;
б) ensure the operation of the Service and provide technical support to the User.
1.3. The User shall accept the provided right to use the Service on the above terms and the right to use value-added functions on the terms of the chosen service plan, and pay to SUPA for the access to the value-added functions of the Service.
1.4. The agreement with this public offer (offer acceptance) shall mean full and complete acceptance of the terms hereof by the User effected by one (or several) of the following actions of the User:
- registration and (or) authorization in the Service according to the established procedure;
- making an advance payment for the provision of the right to use value-added functions of the Service;
- beginning of using the Service in any other form;
- pressing the button “I agree” on the registration page in the Service.
2. Access to the service, login and password
2. Access to the service, login and password
2.1. The login and password are valid for the access to the Service during the terms of effect of this offer.
2.2. The User may change the password during the term of effect of this offer at his/her discretion.
2.3. The User shall be liable for the safety (resistance to guessability) of the chosen means of access to the user account and ensuring its confidentiality. The User shall be liable for all the actions (and their consequences) within the scope or in connection with using the Service under the login of the User, including the cases of voluntary provision by the User of the details for the access to the User account to third parties on any terms (including under contracts or agreements). In this regard, all the actions under or in connection with using the Service under the account of the User shall be deemed performed by the User himself/herself.
2.4. The User shall immediately notify SUPA of any unauthorized (not permitted by the User) access to the Service using the User’s account and/or of any breach (suspected breach) of the confidentiality of its means of access to the account. For security reasons, the User shall safely finish working under its account by pressing logout button after the end of each session of working with the Service. SUPA shall not be liable for the possible loss of or damage to the data and other consequences of any nature, which may result from the breach by the User of this part of the offer.
Also, in case of loss or compromise of the login and/or password, received by the User upon the registration in the Service, the User may address SUPA support service to initiate the procedure of changing logins and/or password without any additional payment.
2.5. For registration purposes, the User shall provide reliable and complete information on the matters included into the registration form and shall timely update such information. If the User provides misleading information or if SUPA has grounds to consider that the information provided by the User is incomplete of unreliable, SUPA shall be entitled to block or delete the User’s account and deny access to the Service (or certain functions thereof).
2.6. SUPA may block or delete the User’s account and deny access with this account details to certain services, and delete any content without stating the reasons, particularly, if the User breaches the terms of the offer.
2.7. The user can request data removal by contacting us at [email protected] using the email he registered the SUPA account with. Data removal will be completed within 72 hours.
2.2. The User may change the password during the term of effect of this offer at his/her discretion.
2.3. The User shall be liable for the safety (resistance to guessability) of the chosen means of access to the user account and ensuring its confidentiality. The User shall be liable for all the actions (and their consequences) within the scope or in connection with using the Service under the login of the User, including the cases of voluntary provision by the User of the details for the access to the User account to third parties on any terms (including under contracts or agreements). In this regard, all the actions under or in connection with using the Service under the account of the User shall be deemed performed by the User himself/herself.
2.4. The User shall immediately notify SUPA of any unauthorized (not permitted by the User) access to the Service using the User’s account and/or of any breach (suspected breach) of the confidentiality of its means of access to the account. For security reasons, the User shall safely finish working under its account by pressing logout button after the end of each session of working with the Service. SUPA shall not be liable for the possible loss of or damage to the data and other consequences of any nature, which may result from the breach by the User of this part of the offer.
Also, in case of loss or compromise of the login and/or password, received by the User upon the registration in the Service, the User may address SUPA support service to initiate the procedure of changing logins and/or password without any additional payment.
2.5. For registration purposes, the User shall provide reliable and complete information on the matters included into the registration form and shall timely update such information. If the User provides misleading information or if SUPA has grounds to consider that the information provided by the User is incomplete of unreliable, SUPA shall be entitled to block or delete the User’s account and deny access to the Service (or certain functions thereof).
2.6. SUPA may block or delete the User’s account and deny access with this account details to certain services, and delete any content without stating the reasons, particularly, if the User breaches the terms of the offer.
2.7. The user can request data removal by contacting us at [email protected] using the email he registered the SUPA account with. Data removal will be completed within 72 hours.
3. Rights and obligations of the parties
3. Rights and obligations of the parties
3.1. SUPA shall:
3.1.1. Provide to the User the access to the Service located on the SUPA web-server available in the Internet at https://supa.video.
3.1.2. Where practicable, notify the User about the changes in the service plans for value-added functions of the Service, at least 10 days prior to the introduction of new service plans.
3.1.3. If the User uses value-added capabilities of the Service, draw up and send to the User at the e-mail address specified during the registration in the Service the invoices for the payment of access to the value-added functions of the Service. The User shall settle the invoice drawn up by SUPA within 5 (five) business days upon its receipt.
3.1.4. If the User is a legal entity or individual entrepreneur who makes cashless payments for the Service, draw up obligations settlement certificates hereunder according to the acting laws of the Republic of Armenia and, at the request of the User, provide the said documents to the User by e-mail and in the form of originals. The certificate shall be provided to the User in 2 (two) original copies, signed by SUPA.
3.1.5. Store the User’s generated video-file in the Service for 24 hours. Upon the expiry of this period, the video-file, generated by the User in the Service, may be deleted.
3.1.6. Provide to the users access to the basic functions of the Service for the purposes of promoting the paid elements in the Service.
3.2. SUPA may:
3.2.1. Terminate or suspend the offer with the User if the User breaches the requirements set out in this offer and in the cases set forth in the laws of the Republic of Armenia.
3.2.2. Not to provide to the User access to the value-added functions of the Service prior to the receipt of payment.
3.2.3. Limit certain actions of the User if such actions pose a threat to the usual functioning of the Service.
3.2.4. Perform scheduled preventive works that can cause interruptions in the operation of the Service.
3.2.5. Unilaterally change the terms of this offer according to the procedure set out herein.
3.2.6. Unilaterally refuse to perform the offer according to the procedure set out in the applicable laws and/or this offer.
3.2.7. Impose limitations on using the Service applicable to all the Users or certain categories of the Users, including, but not limited to: presence/absence of certain functions of the Service, period of storage of the information in the service of any content, maximum size of the stored information, maximum number of queries to the Service for the specified period of time, special parameters of the downloaded content, etc. SUPA may disallow automatic reference to its services and stop accepting any information generated automatically.
3.2.8. SUPA may send information messages to its users. The User also provides his/her consent to receive advertising messages.
3.2.9. The User acknowledges and agrees that SUPA may not view the content of any type posted and/or distributed by the User through the Service, and that SUPA has a right (but not an obligation) to disallow the User to post and/or disseminate the content or delete any content that is available in the Service. The User acknowledges and agrees that he/she shall assess of his/her own all the risks related to the use of the content, including the assessment of reliability, completeness and usefulness of this content.
3.2.10. The User acknowledges and agrees that the technology of the service operation may require the copying (reproduction) of the User’s content on the equipment of SUPA or its processing for the purposes of complying with the technical requirements of the Service.
3.2.11. SUPA may delete the content saved in the account of the User and the account itself, if no entry has been made under this account for 180 calendar days consecutively. Not later than 30 calendar days prior to deleting the content of the User and/or the account of the User, SUPA shall send a notice to the User at the e-mail address specified by the User during the registration on the Service the notice of the forthcoming deletion. If the User is authorized and logs in the Service under his/her account prior to its deletion, the counting down of the days when the Service remained unused starts over.
3.3. The User shall:
3.3.1. Comply with the procedure of using the Service set out in this offer.
3.3.2. Perform other obligations set out in the applicable laws and this offer.
3.3.3. If the User uses value-added capabilities of the Service, pay for the rights provided for in this offer in full against the invoices drawn up by SUPA and received by the User.
3.3.4. The User, who is a legal entity, shall procure for the timely receipt of the invoices, certificates and other accounting documents from SUPA.
3.3.5. Sign the original Certificates of Obligations’ Settlement hereunder and send by mail one original copy of the Certificate of Obligations’ Settlement hereunder to the postal address of SUPA within 5 business days upon the receipt of the originals.
3.3.6. The User shall not perform any actions aimed at disrupting the network safety or interfering with the operation and software and technical means of the Service.
3.3.7. The User shall not use the System for the dissemination of the information that breaches the provisions of the national or international laws.
3.3.8. If the User uses the Service to create the Content involving the intellectual property of third parties, in particular, when using third-party resources, internet websites, access to whose databases was organized through the Service, the User undertakes to accept the terms of using the Content of such resources and settle all the matters regarding their use by the User with the author of such intellectual property. SUPA does not provide to the User the rights to use the intellectual property of third parties referred to in this clause.
3.4. The User may:
3.4.1. Unilaterally stop performing the terms of the offer;
3.4.2. Refer to SUPA technical support by e-mail to [email protected].
3.4.3. If in the course of using the Service, the User will create intellectual property or means of individualization, the exclusive right to such intellectual property shall be held by its author – the User.
3.4.4. SUPA shall provide to the User the right to use standard templates contained in the Service by their processing for the entire term of effect of the subscription. Provided that, it should be noted that the result of processing of a standard template may be considered intellectual property only in the events, when it would meet the terms of intellectual property acknowledgment set out in the acting Republic of Armenia laws.
3.4.5. The User may transfer to SUPA the exclusive title to the template created by him/her for a fee according to the terms set out in the section “To Template Authors” in the User’s account in the Service. Provided that, the User hereby guarantees that the created template meets the criteria of intellectual property set out in the laws of the Republic of Armenia.
3.4.6. The User may take part in the partnership program of the Service posted in the section “To the Partners” on the Service website.
3.4.7. The User may use the functions of automatic creation and use of the content SUPA API on the terms posted in the section “To the Developers” on the Service website.
3.5. When using the Service, the User may not:
3.5.1. Change, decompile, disassemble, decode and perform any other actions with the object code of the Service aimed at obtaining the information about the implementation of the algorithms used in the service and otherwise use (allow the use of) the Service, any components of the Service without a written consent of SUPA.
3.5.2. Reproduce Service, distribute Service, share access to Service without a prior written consent of SUPA.
3.5.3. Download, create, send, transfer or otherwise post and/or distribute the content, which is unlawful, harmful, defamatory, injures morality, demonstrates (propagates) violence and cruelty, breaches property rights, represents spam, propagates hatred and/or discrimination of people by racial, ethnic, sex, religious, social criteria, contains insults of any persons or organizations, contains elements of (or propagates) pornography, children’s erotica, represents the advertising of (or propagates) services of sexual nature (in particular, under the disguise of other services), explains the procedure of preparing, applying and otherwise using narcotic substances or their analogues, explosives or other weapons;
3.5.4. Breach third party rights, including the rights of minor persons and/or inflict any kind of damage on them in any form;
3.5.5. Collect and store personal information of other persons without an authorization;
3.5.6. Otherwise breach the provisions of the national and international laws.
3.5.7. Simultaneous login for the same user from multiple devices or browsers. If we detect a simultaneous login attempt to the account from multiple devices, we can block access to this account or set additional account limitations (e.g., logging out a user from all sessions, forcing two-factor authentication, etc.).
3.1.1. Provide to the User the access to the Service located on the SUPA web-server available in the Internet at https://supa.video.
3.1.2. Where practicable, notify the User about the changes in the service plans for value-added functions of the Service, at least 10 days prior to the introduction of new service plans.
3.1.3. If the User uses value-added capabilities of the Service, draw up and send to the User at the e-mail address specified during the registration in the Service the invoices for the payment of access to the value-added functions of the Service. The User shall settle the invoice drawn up by SUPA within 5 (five) business days upon its receipt.
3.1.4. If the User is a legal entity or individual entrepreneur who makes cashless payments for the Service, draw up obligations settlement certificates hereunder according to the acting laws of the Republic of Armenia and, at the request of the User, provide the said documents to the User by e-mail and in the form of originals. The certificate shall be provided to the User in 2 (two) original copies, signed by SUPA.
3.1.5. Store the User’s generated video-file in the Service for 24 hours. Upon the expiry of this period, the video-file, generated by the User in the Service, may be deleted.
3.1.6. Provide to the users access to the basic functions of the Service for the purposes of promoting the paid elements in the Service.
3.2. SUPA may:
3.2.1. Terminate or suspend the offer with the User if the User breaches the requirements set out in this offer and in the cases set forth in the laws of the Republic of Armenia.
3.2.2. Not to provide to the User access to the value-added functions of the Service prior to the receipt of payment.
3.2.3. Limit certain actions of the User if such actions pose a threat to the usual functioning of the Service.
3.2.4. Perform scheduled preventive works that can cause interruptions in the operation of the Service.
3.2.5. Unilaterally change the terms of this offer according to the procedure set out herein.
3.2.6. Unilaterally refuse to perform the offer according to the procedure set out in the applicable laws and/or this offer.
3.2.7. Impose limitations on using the Service applicable to all the Users or certain categories of the Users, including, but not limited to: presence/absence of certain functions of the Service, period of storage of the information in the service of any content, maximum size of the stored information, maximum number of queries to the Service for the specified period of time, special parameters of the downloaded content, etc. SUPA may disallow automatic reference to its services and stop accepting any information generated automatically.
3.2.8. SUPA may send information messages to its users. The User also provides his/her consent to receive advertising messages.
3.2.9. The User acknowledges and agrees that SUPA may not view the content of any type posted and/or distributed by the User through the Service, and that SUPA has a right (but not an obligation) to disallow the User to post and/or disseminate the content or delete any content that is available in the Service. The User acknowledges and agrees that he/she shall assess of his/her own all the risks related to the use of the content, including the assessment of reliability, completeness and usefulness of this content.
3.2.10. The User acknowledges and agrees that the technology of the service operation may require the copying (reproduction) of the User’s content on the equipment of SUPA or its processing for the purposes of complying with the technical requirements of the Service.
3.2.11. SUPA may delete the content saved in the account of the User and the account itself, if no entry has been made under this account for 180 calendar days consecutively. Not later than 30 calendar days prior to deleting the content of the User and/or the account of the User, SUPA shall send a notice to the User at the e-mail address specified by the User during the registration on the Service the notice of the forthcoming deletion. If the User is authorized and logs in the Service under his/her account prior to its deletion, the counting down of the days when the Service remained unused starts over.
3.3. The User shall:
3.3.1. Comply with the procedure of using the Service set out in this offer.
3.3.2. Perform other obligations set out in the applicable laws and this offer.
3.3.3. If the User uses value-added capabilities of the Service, pay for the rights provided for in this offer in full against the invoices drawn up by SUPA and received by the User.
3.3.4. The User, who is a legal entity, shall procure for the timely receipt of the invoices, certificates and other accounting documents from SUPA.
3.3.5. Sign the original Certificates of Obligations’ Settlement hereunder and send by mail one original copy of the Certificate of Obligations’ Settlement hereunder to the postal address of SUPA within 5 business days upon the receipt of the originals.
3.3.6. The User shall not perform any actions aimed at disrupting the network safety or interfering with the operation and software and technical means of the Service.
3.3.7. The User shall not use the System for the dissemination of the information that breaches the provisions of the national or international laws.
3.3.8. If the User uses the Service to create the Content involving the intellectual property of third parties, in particular, when using third-party resources, internet websites, access to whose databases was organized through the Service, the User undertakes to accept the terms of using the Content of such resources and settle all the matters regarding their use by the User with the author of such intellectual property. SUPA does not provide to the User the rights to use the intellectual property of third parties referred to in this clause.
3.4. The User may:
3.4.1. Unilaterally stop performing the terms of the offer;
3.4.2. Refer to SUPA technical support by e-mail to [email protected].
3.4.3. If in the course of using the Service, the User will create intellectual property or means of individualization, the exclusive right to such intellectual property shall be held by its author – the User.
3.4.4. SUPA shall provide to the User the right to use standard templates contained in the Service by their processing for the entire term of effect of the subscription. Provided that, it should be noted that the result of processing of a standard template may be considered intellectual property only in the events, when it would meet the terms of intellectual property acknowledgment set out in the acting Republic of Armenia laws.
3.4.5. The User may transfer to SUPA the exclusive title to the template created by him/her for a fee according to the terms set out in the section “To Template Authors” in the User’s account in the Service. Provided that, the User hereby guarantees that the created template meets the criteria of intellectual property set out in the laws of the Republic of Armenia.
3.4.6. The User may take part in the partnership program of the Service posted in the section “To the Partners” on the Service website.
3.4.7. The User may use the functions of automatic creation and use of the content SUPA API on the terms posted in the section “To the Developers” on the Service website.
3.5. When using the Service, the User may not:
3.5.1. Change, decompile, disassemble, decode and perform any other actions with the object code of the Service aimed at obtaining the information about the implementation of the algorithms used in the service and otherwise use (allow the use of) the Service, any components of the Service without a written consent of SUPA.
3.5.2. Reproduce Service, distribute Service, share access to Service without a prior written consent of SUPA.
3.5.3. Download, create, send, transfer or otherwise post and/or distribute the content, which is unlawful, harmful, defamatory, injures morality, demonstrates (propagates) violence and cruelty, breaches property rights, represents spam, propagates hatred and/or discrimination of people by racial, ethnic, sex, religious, social criteria, contains insults of any persons or organizations, contains elements of (or propagates) pornography, children’s erotica, represents the advertising of (or propagates) services of sexual nature (in particular, under the disguise of other services), explains the procedure of preparing, applying and otherwise using narcotic substances or their analogues, explosives or other weapons;
3.5.4. Breach third party rights, including the rights of minor persons and/or inflict any kind of damage on them in any form;
3.5.5. Collect and store personal information of other persons without an authorization;
3.5.6. Otherwise breach the provisions of the national and international laws.
3.5.7. Simultaneous login for the same user from multiple devices or browsers. If we detect a simultaneous login attempt to the account from multiple devices, we can block access to this account or set additional account limitations (e.g., logging out a user from all sessions, forcing two-factor authentication, etc.).
4. Cost of the rights and the procedure of payment
4. Cost of the rights and the procedure of payment
4.1. The right to use the Service on the terms of a simple (non-exclusive) license within the basic functional capabilities of the Service is provided to the User on a non-commercial basis for assessment purposes. The intellectual property created by the User with the basic functionalities of the Service will bear SUPA logo for the purposes of promoting SUPA and the Service.
4.2. The provision to the User of the right to use additional functions of the Service is based on the terms of the service plan chosen by the User and depends on the description, content and scope of the provided rights. The description of the service plan and its cost are published by SUPA on the page “Prices” of the Service website.
4.3. The payment for the provided rights to use value-added functions of the Service shall be effected by the User in the form of the User subscription fee according to the chosen service plan.
4.4. The payments between the parties shall be effected by cashless transfer of funds to the bank account of SUPA, via payment terminals or certificates of payment systems acceptable to SUPA or in other manner provided for on the Service website.
4.5. The payment for the rights to use value-added services shall be effected by the User by making advance payments.
4.6. A system of discounts described in the "Payment" section of the User account, is applicable depending on the number of paid months. SUPA may, at its discretion, change the system of discounts by publishing the changes in the relevant section of the User account. The number of simultaneously paid months is set out in the invoice drawn up by SUPA.
4.7. Payment period:
In case the acquisition of a regular access to the Service with the connection of automatic payment (subscription), after the expiry of the period of access to the Service equal to 1 month or 1 year, the next payment will be debited from the User’s bank card on the same day of the next month or the next year, respectively, on which the subscription to the Service with automatic payment was connected. If there is no such day in the next month or the next year (for example, February 29), then the next payment will be debited from the User's bank card on the first day of the month, following the expiry of the subscription period.
4.8. If the User is a legal entity or an individual entrepreneur, the closing documents shall be provided upon the performance of the obligations on the day, which is the last day of paid access to the Service. The closing documents shall be provided to the same details of the User, which were used to effect payment for the provided rights.
4.9. No amounts paid for the value-added functions of the Service can be refunded. SUPA reserves the right to refund the payments in exceptional circumstances and on a case-by-case basis at its own discretion.
4.2. The provision to the User of the right to use additional functions of the Service is based on the terms of the service plan chosen by the User and depends on the description, content and scope of the provided rights. The description of the service plan and its cost are published by SUPA on the page “Prices” of the Service website.
4.3. The payment for the provided rights to use value-added functions of the Service shall be effected by the User in the form of the User subscription fee according to the chosen service plan.
4.4. The payments between the parties shall be effected by cashless transfer of funds to the bank account of SUPA, via payment terminals or certificates of payment systems acceptable to SUPA or in other manner provided for on the Service website.
4.5. The payment for the rights to use value-added services shall be effected by the User by making advance payments.
4.6. A system of discounts described in the "Payment" section of the User account, is applicable depending on the number of paid months. SUPA may, at its discretion, change the system of discounts by publishing the changes in the relevant section of the User account. The number of simultaneously paid months is set out in the invoice drawn up by SUPA.
4.7. Payment period:
In case the acquisition of a regular access to the Service with the connection of automatic payment (subscription), after the expiry of the period of access to the Service equal to 1 month or 1 year, the next payment will be debited from the User’s bank card on the same day of the next month or the next year, respectively, on which the subscription to the Service with automatic payment was connected. If there is no such day in the next month or the next year (for example, February 29), then the next payment will be debited from the User's bank card on the first day of the month, following the expiry of the subscription period.
4.8. If the User is a legal entity or an individual entrepreneur, the closing documents shall be provided upon the performance of the obligations on the day, which is the last day of paid access to the Service. The closing documents shall be provided to the same details of the User, which were used to effect payment for the provided rights.
4.9. No amounts paid for the value-added functions of the Service can be refunded. SUPA reserves the right to refund the payments in exceptional circumstances and on a case-by-case basis at its own discretion.
5. Terms of access provision by subscription
5. Terms of access provision by subscription
5.1. The clauses of this section are applicable only to the users, who have a paid subscription (automatic payment) for one of the paid elements of the Service.
5.2. The payment for the first period of subscription will be debited from the customer’s bank card tied at the time of subscription.
5.3. Subsequent payments shall be debited from the tied bank card of the customer immediately after the end of the current payment period with a peridiocity of 1 month or 1 year depending on the chosen interval.
5.4. If it is impossible, due to any reasons, to debit the funds from the User’s banking card for the first period of subscription, the subscription will be ineffective.
5.5. If it is impossible due to any reasons to debit the funds from the bank card of the User for the 2nd or subsequent payment periods, then the subscription will be cancelled automatically. Provided that, the subscription may be renewed by the User.
5.6. In case of a failure to debit the funds from the tied bank card of the User, the payment system may repeat the attempts to debit the card during the next three days. The access to value-added functions will be suspended until the successful debit of funds from the user’s added account.
5.7. In case of a failure to debit the funds from the added banking card of the User, the user may manually initiate the debit of funds or change the details of the added card by using the relevant link from the e-mail notification of the failed debit attempt.
5.8. The subscription may be cancelled by the User at any time in the “Payment” section of the Service control panel, after the authorization in the User account. Also, the Subscription may be cancelled by the User by sending the relevant request to the e-mail address [email protected] from the e-mail used for the registration of the User account in the Service. The cancellation of the subscription is free.
5.9. SUPA reserves the right not to provide any refunds for the subscription that was not cancelled in time.
5.10. In case of a change of the service plan prior to the expiry of its term of effect for another service plan with a different price, the date of the next debit of funds from the banking card of the User may be changed proportionately to the difference between the cost of the current service plan and the new service plan (without taking into account any discounts).
5.11. The amount of each payment is fixed and does not change throughout the entire period of subscription (save for the situation referred to in clause 5.10).
5.12. SUPA does not keep the details of the bank cards. The debit from the bank cards is performed by the payment system.
5.13. Only VISA or Mastercard may be used to pay for the subscription.
5.14. By subscribing to the Service, the User provides his/her consent to the acceptance-free debit (requiring no confirmation) of the User subscription fee from the tied bank card for the chosen elements of the Service in the amount and with the periodicity provided for by the service plan chosen by the Users.
5.2. The payment for the first period of subscription will be debited from the customer’s bank card tied at the time of subscription.
5.3. Subsequent payments shall be debited from the tied bank card of the customer immediately after the end of the current payment period with a peridiocity of 1 month or 1 year depending on the chosen interval.
5.4. If it is impossible, due to any reasons, to debit the funds from the User’s banking card for the first period of subscription, the subscription will be ineffective.
5.5. If it is impossible due to any reasons to debit the funds from the bank card of the User for the 2nd or subsequent payment periods, then the subscription will be cancelled automatically. Provided that, the subscription may be renewed by the User.
5.6. In case of a failure to debit the funds from the tied bank card of the User, the payment system may repeat the attempts to debit the card during the next three days. The access to value-added functions will be suspended until the successful debit of funds from the user’s added account.
5.7. In case of a failure to debit the funds from the added banking card of the User, the user may manually initiate the debit of funds or change the details of the added card by using the relevant link from the e-mail notification of the failed debit attempt.
5.8. The subscription may be cancelled by the User at any time in the “Payment” section of the Service control panel, after the authorization in the User account. Also, the Subscription may be cancelled by the User by sending the relevant request to the e-mail address [email protected] from the e-mail used for the registration of the User account in the Service. The cancellation of the subscription is free.
5.9. SUPA reserves the right not to provide any refunds for the subscription that was not cancelled in time.
5.10. In case of a change of the service plan prior to the expiry of its term of effect for another service plan with a different price, the date of the next debit of funds from the banking card of the User may be changed proportionately to the difference between the cost of the current service plan and the new service plan (without taking into account any discounts).
5.11. The amount of each payment is fixed and does not change throughout the entire period of subscription (save for the situation referred to in clause 5.10).
5.12. SUPA does not keep the details of the bank cards. The debit from the bank cards is performed by the payment system.
5.13. Only VISA or Mastercard may be used to pay for the subscription.
5.14. By subscribing to the Service, the User provides his/her consent to the acceptance-free debit (requiring no confirmation) of the User subscription fee from the tied bank card for the chosen elements of the Service in the amount and with the periodicity provided for by the service plan chosen by the Users.
6. Term of effect, procedure of amendment and termination of the offer
6. Term of effect, procedure of amendment and termination of the offer
6.1. The provisions of the current version of this offer apply both to the new and already registered Users.
6.2. If any of the terms of this offer loses its legal effect, is held invalid or is excluded from its text, it will not result in the invalidity of other terms of this offer, which shall remain effective and binding on the Parties.
6.3. The agreement of the parties concluded in the form of publication and acceptance of this offer may be terminated by either Party unilaterally at any time.
6.2. If any of the terms of this offer loses its legal effect, is held invalid or is excluded from its text, it will not result in the invalidity of other terms of this offer, which shall remain effective and binding on the Parties.
6.3. The agreement of the parties concluded in the form of publication and acceptance of this offer may be terminated by either Party unilaterally at any time.
7. Responsibilities of the parties
7. Responsibilities of the parties
7.1. The Parties shall be liable for their failure to perform or the improper performance of their obligations hereunder according to the procedure set out in the acting laws of the Republic of Armenia.
7.2. The rights to use the Service and value-added functions of the Service are provided “as is”, and therefore no guarantees are provided to the User that the Service and value-added functions of the Service will meet his/her expectations and requirements.
7.3. Whereas the Service and value-added functions of the Service are subject to regular update and supplement with new functional capabilities, the description and content of the provided functions may alter from time to time without a prior notification of the User. SUPA may at its discretion cancel (temporarily or at all) certain functions of the Service and value-added functions of the Service without a prior written notice to the User.
7.4. SUPA shall not be liable for the interruptions in the work of the Service and additional functions of the Service in case of failures of third-party (ISP, hosting providers, etc.) software or hardware.
7.5. SUPA shall not be liable to the User for the suspension of the Service operation and additional functions of the Service according to the requirements of a competent state authority.
7.6. SUPA shall not be liable for the interruptions in the access and use of the Service and value-added functions of the Service related to the replacement of equipment, software and performance of other works aimed at supporting the operability and development of technical means of the Service subject to a notification of the User about the interruptions in the work of the Service and value-added functions of the Service.
7.7. SUPA shall not be liable for the functioning and availability of certain segments of the telecommunication network owned by third parties. SUPA does not guarantee the possibility of informational exchange with those third-party servers that may be temporarily or permanently unavailable through the telecommunication network.
7.8. SUPA shall not be liable for ensuring the security of the hardware and software of the User used for working with the Service and value-added functions of the Service.
7.9. SUPA shall not be liable for the actions of the User in connection with using the Service and value-added functions of the Service.
7.10. In the event of any disputes arising from this offer or in relation hereto, the Parties shall apply all reasonable efforts to settle them by negotiations. The Parties agree to the extrajudicial dispute settlement procedure.
7.11. The Parties shall be released from any responsibility for partial or complete failure to perform the obligations hereunder, if such a failure resulted from force-majeure circumstances (such as acts of God, war, lockout by the regulating authorities or material changes in the laws, disruptions in power supply, and the damage to or destruction of any network equipment or the termination, interruption of telecommunication services, or unlawful actions of third parties), provided that they have a direct influence on the performance of the obligations under this offer. In this case, the performance of the obligations hereunder shall be extended by the term of effect of the force-majeure circumstances and their consequences, and if the obligations cannot be settled within reasonable term, the agreement of the parties hereunder shall be terminated.
7.12. The responsibility of the Parties hereunder shall be limited to the amount of direct actual damage inflicted on the other Party and may not exceed the amount of monthly fees hereunder.
7.13. The User shall be liable for the breach of its obligations under the offer according to the applicable laws and the terms of this offer.
7.14. If the User breaches the requirements set out in the applicable law and this offer, SUPA may unilaterally suspend access to the Service and additional functions of the Service until the complete elimination of the breaches committed by the User. The access to the Service and value-added functions of the Service will be renewed by SUPA within 5 (five) business days after the elimination by the User of the committed breaches.
7.15. In case of a gross inadmissible behaviour of the User in the Service and the breach of the terms of this offer, SUPA may unilaterally restrict access of the User to the Service and value-added functions of the Service, provided that, no refund of the fees paid by the User for the value-added functions of the Service will be made.
7.16. The User shall be liable for the compliance by the content downloaded, created and used by the User (including IP) with the requirements of the acting laws, including, but not limited to, third-party liability in the cases, when the publication by the User of certain content or the content itself breaches the rights and lawful interests of third parties, including personal non-property authors’ rights, other third-party IP and/or encroaches on the intangible benefits held by them. In case of any third-party claims or demands against SUPA in respect of the content, downloaded, created and/or used by the User, the User shall on his/her own and at his/her expense settle such claims or demands and reimburse to SUPA all the losses arising in connection with such claims and demands.
7.2. The rights to use the Service and value-added functions of the Service are provided “as is”, and therefore no guarantees are provided to the User that the Service and value-added functions of the Service will meet his/her expectations and requirements.
7.3. Whereas the Service and value-added functions of the Service are subject to regular update and supplement with new functional capabilities, the description and content of the provided functions may alter from time to time without a prior notification of the User. SUPA may at its discretion cancel (temporarily or at all) certain functions of the Service and value-added functions of the Service without a prior written notice to the User.
7.4. SUPA shall not be liable for the interruptions in the work of the Service and additional functions of the Service in case of failures of third-party (ISP, hosting providers, etc.) software or hardware.
7.5. SUPA shall not be liable to the User for the suspension of the Service operation and additional functions of the Service according to the requirements of a competent state authority.
7.6. SUPA shall not be liable for the interruptions in the access and use of the Service and value-added functions of the Service related to the replacement of equipment, software and performance of other works aimed at supporting the operability and development of technical means of the Service subject to a notification of the User about the interruptions in the work of the Service and value-added functions of the Service.
7.7. SUPA shall not be liable for the functioning and availability of certain segments of the telecommunication network owned by third parties. SUPA does not guarantee the possibility of informational exchange with those third-party servers that may be temporarily or permanently unavailable through the telecommunication network.
7.8. SUPA shall not be liable for ensuring the security of the hardware and software of the User used for working with the Service and value-added functions of the Service.
7.9. SUPA shall not be liable for the actions of the User in connection with using the Service and value-added functions of the Service.
7.10. In the event of any disputes arising from this offer or in relation hereto, the Parties shall apply all reasonable efforts to settle them by negotiations. The Parties agree to the extrajudicial dispute settlement procedure.
7.11. The Parties shall be released from any responsibility for partial or complete failure to perform the obligations hereunder, if such a failure resulted from force-majeure circumstances (such as acts of God, war, lockout by the regulating authorities or material changes in the laws, disruptions in power supply, and the damage to or destruction of any network equipment or the termination, interruption of telecommunication services, or unlawful actions of third parties), provided that they have a direct influence on the performance of the obligations under this offer. In this case, the performance of the obligations hereunder shall be extended by the term of effect of the force-majeure circumstances and their consequences, and if the obligations cannot be settled within reasonable term, the agreement of the parties hereunder shall be terminated.
7.12. The responsibility of the Parties hereunder shall be limited to the amount of direct actual damage inflicted on the other Party and may not exceed the amount of monthly fees hereunder.
7.13. The User shall be liable for the breach of its obligations under the offer according to the applicable laws and the terms of this offer.
7.14. If the User breaches the requirements set out in the applicable law and this offer, SUPA may unilaterally suspend access to the Service and additional functions of the Service until the complete elimination of the breaches committed by the User. The access to the Service and value-added functions of the Service will be renewed by SUPA within 5 (five) business days after the elimination by the User of the committed breaches.
7.15. In case of a gross inadmissible behaviour of the User in the Service and the breach of the terms of this offer, SUPA may unilaterally restrict access of the User to the Service and value-added functions of the Service, provided that, no refund of the fees paid by the User for the value-added functions of the Service will be made.
7.16. The User shall be liable for the compliance by the content downloaded, created and used by the User (including IP) with the requirements of the acting laws, including, but not limited to, third-party liability in the cases, when the publication by the User of certain content or the content itself breaches the rights and lawful interests of third parties, including personal non-property authors’ rights, other third-party IP and/or encroaches on the intangible benefits held by them. In case of any third-party claims or demands against SUPA in respect of the content, downloaded, created and/or used by the User, the User shall on his/her own and at his/her expense settle such claims or demands and reimburse to SUPA all the losses arising in connection with such claims and demands.
8. Confidentiality
8. Confidentiality
8.1. SUPA shall keep confidential the personal information provided by the User on the servers with limited access located in the protected premises.
8.2. Consent to personal data processing. If during the course of using the Service, the User provides any information referring, directly or indirectly, to a definite or identifiable natural person (hereinafter the “personal information”), its subsequent processing will be carried out according to the laws of the Republic of Armenia. The User hereby provides his/her consent to the processing of all the provided personal information. SUPA shall process the personal information of the User exclusively for the purposes of providing to the User the functionality of the Service, the content posted thereon, marketing, advertising, other information, for the purposes of receipt by the User of personalized (targeted) advertising, research and analysis of the User's information. SUPA shall take all reasonable measures to protect the personal information of the User. The disclosure of the personal information provided by the User may be carried out only according to the laws of the Republic of Armenia. In relation to all the personal information of the User provided to SUPA, SUPA may carry out the collection, systematization, accumulation, storage, revision (update, amendment), use, dissemination (including the transfer to any third parties for storing or in case of assignment of the personal information processing to third parties), anonymization, blocking, destruction, cross-border transfer, processing by the key methods of such processing (storage, recording on electronic carriers and their storage, lists compilation and marking) and other actions according to Law No. ЗР-49-Н “About Personal Information Protection” dated 18.05.2015. The User acknowledges and agrees that the provision to SUPA of any information about him/her, which is not contact information and which is not related to the objects specified by SUPA (is not related to the activities of SUPA, its promoted products, terms of cooperation between SUPA and the User), and the provision of the information classified as state, banking and/or commercial secret, information about the race and/or nationality, political views, religious or philosophical convictions, state of health, private life of the User or another third party is prohibited.
8.3. SUPA reserves the right to provide the personal information of the User to third parties if such a third party carries out contracted works under an order of SUPA and the relations between the third party and SUPA will be set out in the agreement and the confidentiality undertaking.
8.4. SUPA shall not be liable for the disclosure of personal information of the User if the disclosure occurred through a fault or with the consent of the User.
8.5. SUPA shall use the collected information only to provide the rights and access requested by the User. These may include displaying the contents of the websites and advertising messages taking into account the interests of the User, and for sending invitations to take part in the poles related to SUPA products.
8.6. In case of transfer of secret information (for example, bank card number or passwords) via Internet, it may be protected with encryption methods, such as SSL (Secure Socket Layer) protocol. If the password is used to protect the accounts of the User and personal information, the User shall be liable for ensuring its secrecy.
8.7. The User undertakes not to provide to third parties the logins and passwords for the access to the Service. If the User provides access to the Service to ant third parties, SUPA shall not be liable for the safety of the User’s personal information.
8.2. Consent to personal data processing. If during the course of using the Service, the User provides any information referring, directly or indirectly, to a definite or identifiable natural person (hereinafter the “personal information”), its subsequent processing will be carried out according to the laws of the Republic of Armenia. The User hereby provides his/her consent to the processing of all the provided personal information. SUPA shall process the personal information of the User exclusively for the purposes of providing to the User the functionality of the Service, the content posted thereon, marketing, advertising, other information, for the purposes of receipt by the User of personalized (targeted) advertising, research and analysis of the User's information. SUPA shall take all reasonable measures to protect the personal information of the User. The disclosure of the personal information provided by the User may be carried out only according to the laws of the Republic of Armenia. In relation to all the personal information of the User provided to SUPA, SUPA may carry out the collection, systematization, accumulation, storage, revision (update, amendment), use, dissemination (including the transfer to any third parties for storing or in case of assignment of the personal information processing to third parties), anonymization, blocking, destruction, cross-border transfer, processing by the key methods of such processing (storage, recording on electronic carriers and their storage, lists compilation and marking) and other actions according to Law No. ЗР-49-Н “About Personal Information Protection” dated 18.05.2015. The User acknowledges and agrees that the provision to SUPA of any information about him/her, which is not contact information and which is not related to the objects specified by SUPA (is not related to the activities of SUPA, its promoted products, terms of cooperation between SUPA and the User), and the provision of the information classified as state, banking and/or commercial secret, information about the race and/or nationality, political views, religious or philosophical convictions, state of health, private life of the User or another third party is prohibited.
8.3. SUPA reserves the right to provide the personal information of the User to third parties if such a third party carries out contracted works under an order of SUPA and the relations between the third party and SUPA will be set out in the agreement and the confidentiality undertaking.
8.4. SUPA shall not be liable for the disclosure of personal information of the User if the disclosure occurred through a fault or with the consent of the User.
8.5. SUPA shall use the collected information only to provide the rights and access requested by the User. These may include displaying the contents of the websites and advertising messages taking into account the interests of the User, and for sending invitations to take part in the poles related to SUPA products.
8.6. In case of transfer of secret information (for example, bank card number or passwords) via Internet, it may be protected with encryption methods, such as SSL (Secure Socket Layer) protocol. If the password is used to protect the accounts of the User and personal information, the User shall be liable for ensuring its secrecy.
8.7. The User undertakes not to provide to third parties the logins and passwords for the access to the Service. If the User provides access to the Service to ant third parties, SUPA shall not be liable for the safety of the User’s personal information.
9. Conclusive provisions
9. Conclusive provisions
9.1. This offer represents the agreement between the User and SUPA regarding the procedure of using the Service and replaces all prior agreement between the User and SUPA in relation to the Service.
9.2. This Agreement is governed and shall be construed according to the Republic of Armenia laws. The matters that are not settled in this Agreement shall be settled by according to the laws of the Republic of Armenia. All possible disputes arising from the relations governed by the Agreement shall be settled according to the procedure set out in the acting laws of the Republic of Armenia. Unless expressly stated otherwise, in this Agreement the “laws” shall mean the laws of the Republic of Armenia.
9.3. Nothing in this offer shall be understood as constituting agency relations, partnership relations, joint activity relations, employment relations or any other relations between the User and SUPA that are not provided for by this offer.
9.4. If due to any reasons one or several of the provisions of this offer are deemed invalid or void, this will not affect the validity or applicability of the other provisions of this offer.
9.5. The failure on behalf of SUPA to take any actions in case of a breach by the User or any other users of the provisions of this offer shall not deprive SUPA of the right to take any actions to protect its interests at a later date, and shall not constitute the waiver of SUPA of its rights in case of a subsequent or similar breach.
9.6. This offer is drawn up in the English language, but in certain cases may be provided to the User for information at another language.
9.7. This offer and the rights provided herein shall be valid for an indefinite time, while SUPA supports the Service. SUPA may at any time terminate the effect of this offer and the agreements with the Users notifying the Users thereof by publishing the relevant information in the website of the Service in the Internet.
9.8. Unless specifically provided for, the timeframes, specified in this offer, shall be in calendar days. For the purposes of execution by the Parties of their obligations hereunder, business days shall mean business days of a 5-day working week (all days of the week, except Saturday and Sunday), which are not holidays according to the acting laws of the Republic of Armenia.
9.9. The written communication between the Parties (including claims, notices, etc.) shall be sent by e-mail to the address specified by the User at registration, and to [email protected] in case of SUPA.
9.10. To ensure the proper operation of the Service, SUPA hereby recommends using the equipment and services compliant with the following characteristics:
9.11. Details:
"SUPA" LLC
E-mail: [email protected]
Registering office: RA State Register of Legal Entities
Legal Address: Armenia, YEREVAN, ARABKIR, MANUSHYAN St., 36
Registration number: 264.110.1230895 / 2022-04-14
Tax ID: 08219583
Z-Code: 53183172
9.2. This Agreement is governed and shall be construed according to the Republic of Armenia laws. The matters that are not settled in this Agreement shall be settled by according to the laws of the Republic of Armenia. All possible disputes arising from the relations governed by the Agreement shall be settled according to the procedure set out in the acting laws of the Republic of Armenia. Unless expressly stated otherwise, in this Agreement the “laws” shall mean the laws of the Republic of Armenia.
9.3. Nothing in this offer shall be understood as constituting agency relations, partnership relations, joint activity relations, employment relations or any other relations between the User and SUPA that are not provided for by this offer.
9.4. If due to any reasons one or several of the provisions of this offer are deemed invalid or void, this will not affect the validity or applicability of the other provisions of this offer.
9.5. The failure on behalf of SUPA to take any actions in case of a breach by the User or any other users of the provisions of this offer shall not deprive SUPA of the right to take any actions to protect its interests at a later date, and shall not constitute the waiver of SUPA of its rights in case of a subsequent or similar breach.
9.6. This offer is drawn up in the English language, but in certain cases may be provided to the User for information at another language.
9.7. This offer and the rights provided herein shall be valid for an indefinite time, while SUPA supports the Service. SUPA may at any time terminate the effect of this offer and the agreements with the Users notifying the Users thereof by publishing the relevant information in the website of the Service in the Internet.
9.8. Unless specifically provided for, the timeframes, specified in this offer, shall be in calendar days. For the purposes of execution by the Parties of their obligations hereunder, business days shall mean business days of a 5-day working week (all days of the week, except Saturday and Sunday), which are not holidays according to the acting laws of the Republic of Armenia.
9.9. The written communication between the Parties (including claims, notices, etc.) shall be sent by e-mail to the address specified by the User at registration, and to [email protected] in case of SUPA.
9.10. To ensure the proper operation of the Service, SUPA hereby recommends using the equipment and services compliant with the following characteristics:
- CPU: Similar to Intel Core i3 Dual-code or greater
- RAM: 4 GB or greater
- GPU RAM: 1 GB or greater
- Bandwidth: 10 Mbit/s or greater
9.11. Details:
"SUPA" LLC
E-mail: [email protected]
Registering office: RA State Register of Legal Entities
Legal Address: Armenia, YEREVAN, ARABKIR, MANUSHYAN St., 36
Registration number: 264.110.1230895 / 2022-04-14
Tax ID: 08219583
Z-Code: 53183172